Patient education
Patient Education Solutions
Write handouts, guides and discharge papers that patients can understand and act on at home.
Clear materials patients can use
28% of US adults aged 16–65 scored at or below Level 1 in general literacy, up from 19% in 2017 (NCES PIAAC, 2023 cycle (released 2024), 2023). Your handouts have to work for them too.
Plans patients can follow
Clear steps help patients take medicines and care for themselves at home.
Fewer calls to clarify
Clear communication contributes to fewer calls and better follow-through.
Materials patients trust
People trust what they can understand.
A record of review
Each handout keeps its score, its version, its reviewer and the date.
"Utilize this medication as directed to mitigate hypertensive episodes and adverse cardiovascular sequelae."
"Take this medicine the way your doctor tells you. It helps lower your high blood pressure and protect your heart."
What you can do
Score each handout
N-PLAT, PEMAT and readability formulas such as Flesch-Kincaid and SMOG, with the reason for each score.
Revise in plain language
Suggested edits with a reason for each. The meaning is checked, and a named reviewer approves every change.
Create new handouts
Draft from your approved sources at the grade you choose, in 10 formats, including a teach-back handout.
Design and images
Add a layout and healthcare images in Design Studio, then export to Word, PDF or HTML.
Fit your audience
Adapt tone and examples for the cultures and communities you serve.
Translate
Content in 45 languages and regional variants. Spanish is measured in Spanish.
Common use cases
Condition information sheets
Explain a condition in words patients can read and keep at home.
Example: a diabetes sheet revised from grade 12 to grade 6, with one action in each section.
Medication instructions
Explain doses, side effects and warnings in plain words.
Example: each medicine listed with what it is for, when to take it and what to avoid.
Procedure preparation guides
Step-by-step guides that help patients get ready for a procedure.
Example: a prep guide with a dated checklist and a number to call with questions.
Discharge instructions
Clear papers that help patients care for themselves after they leave.
Example: warning signs moved to the top, with who to call and when.
What the research shows
Each figure shows its source and year.
36%
of US adults had Basic or Below Basic health literacy
78%
of emergency-department patients showed gaps in understanding at least one part of their care or discharge instructions
About 50%
of patients with long-term conditions don’t take medicines as prescribed
Try it on one of your handouts
Send us one blank handout or template. We'll score it and show you the fixes, with the reason for each.
Send a blank template, not a copy with a patient's or member's details.
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